Most of the projects we build have never been built before; most are completely clean sheet designs, meaning that no one is quite sure what this machine will end up looking like. This means that…
Discovering and Resolving Problems
He Said What?
Ben is a crusty retired Allis Chalmer equipment salesmen and manager. Ben is ‘old school’ when it comes to business. If you did not pay a bill on time, you would know about it from…
Delivering Bad News to the Customer
Bad news never gets better with time! In my experience, if you follow a few simple guidelines in delivering bad news, you can make life more manageable for yourself, your company, and particularly your customer.
Our Annual 5 S Lean Cleanup
Each year at Setpoint as we begin the New Year we go through the 5 S process in our office. We sort through everything at our desks, the shop, closets, and in the office in…
Value Curves
Most industries compete around the same points of competition and it becomes a race where everyone makes incremental changes in how they compete, but not very often does anyone truly have a breakthrough in how…