Focus on understanding completely every aspect of the customer’s needs before trying to pitch a solution that may not be even close to what is needed. Setpoint follows this culture of selling.
What Does the Customer Really Want?
Starting Up a New Machine
Troubleshooting is just that, looking for the problem and going step by step to find out what is causing the problem. Each machine is unique and different, sizes and ranges of voltage can differ as…
The Right Tool for the Job
Though tools are expensive, it’s important to use the proper tools for the job you are doing. If you don’t have the right tools you can run into many problems. Rounded off or stripped out…
Lean Automation...the Engineers and Assembly Technicians
Working together makes installation easier and better. Engineers don’t tend to think of making the machine easy to separate for shipping, but the assembly technicians do. When designers and assembly tech’s work together the customer…
The Five S's System
A view from an assembly shop manager… At Setpoint we follow the 5 S’s system, as the shop manager here is my take on how we are able to implement this in our assembly…